GUEST SERVICES & HOUSEKEEPING

Each unit features a Smart TV, giving you access to Netflix, YouTube, Crave, and other streaming services using your own account. Please be sure to log out before checking out.

For broader viewing options, we offer IPTV box rentals that provide access to over 500 international channels in various languages. Click here to purchase now or Contact Us for more information.

Absolutely! At Corporate Stays, we offer a range of customizable cleaning services tailored to your needs:

  • Basic Tidy Up: Quick cleaning of the bathroom, floors, and garbage.
  • Complete Cleaning: Thorough cleaning, including the kitchen, bathrooms, and linen change.

For more details about our cleaning options and inclusions, please visit our Guest Service Shop.

Feel free to Contact Us. Our dedicated Concierge Team is available 24/7 to assist with scheduling and accommodating any specific requests you may have, whether related to your children, pets, or business travels.

Yes, we provide two convenient services for towels and bed linens:

  • Linen and Towel Change: We replace and make your bedding and towels, collecting the used items.
  • Linen or Towel Delivery: If you require additional sheets or fresh towels for extra guests, we will happily deliver them to your door.

To order additional linens and towels, please visit the Guest Service Shop or Contact Us.

While Corporate Stays doesn’t offer laundry services directly, we collaborate with excellent local partners who handle pick-up, drop-off, and billing through your account.

Contact Us for the best laundry service options available. You can also find information about the closest dry cleaner to each building on our property FAQ page.

Yes, restocking kits that include essential amenities such as toilet paper, laundry, dishwasher pods, soaps, kitchen paper towels, sponges and detergent can be delivered directly to your unit for a nominal fee.

To order a restocking kit or find more information, please check the kitchen & bathroom restock bundle or Contact Us.

Yes, Corporate Stays offers a variety of additional beds and bedding options for your extra guests, including:

  • Cots
  • Air Mattresses
  • Playpens
  • Cribs (available in select markets)

Please note that additional beds are subject to availability and are provided on a first-come, first-served basis. We recommend booking early to secure the required accommodations by Contacting Us.

We strive to ensure the comfort of our youngest guests by offering a variety of children’s furniture for rent, including:

  • Playpens
  • High Chairs

These items will be conveniently delivered to your unit before your arrival.

If you require any other items for your little ones, please Contact Us in advance, and our Concierge Team will do its best to accommodate your request. Click here to review the list of additional rental items we offer.

Yes, all our rental apartments are equipped with coffee makers so you can enjoy your favorite brews in the comfort of your temporary home.

For those seeking a more elevated coffee experience, we also offer Nespresso machine rentals and pod delivery services. Contact Us or visit the Guest Service Shop for further details or to place your order.

RESERVATIONS

Absolutely! You can have overnight guests as long as you do not exceed the maximum capacity of your unit. If their stay extends beyond a few nights, please Contact Us so that our Concierge Team can update the reservation for emergency purposes.

At Corporate Stays, our homes follow a standard occupancy policy to ensure safety and comfort. The maximum number of guests allowed per suite is based on the number of permanent beds:

  • 1-bedroom suites: Maximum occupancy of 2 guests
  • 2-bedroom suites: Maximum occupancy of 4 guests
  • 3-bedroom suites: Maximum occupancy of 6 guests

If you have any questions about our occupancy policy, please feel free to Contact Us.

Rental reservations of less than 30 nights are non-refundable.

For reservations of 30 nights or more:

  • Cancellations made 30+ nights before arrival: Fully refundable.
  • Cancellations made within 30 nights of arrival: Subject to a one-month rent penalty.

Booking Terms:

  • Reservations for 30+ nights: Payment for the first 30 nights must be made immediately to confirm the booking. Subsequent months will be charged on a “month-by-month” basis.
  • Non-refundable Administration Fee: $50.00
  • No-Show Policy: Treated the same as a rental cancellation.

If you have any questions about our cancellation policy, please Contact Us for more information.

Certainly! We offer lower rates for extended stays, which vary based on the length of your stay and the season. For an accurate quote, please Contact Us and request a quote.

If you wish to extend your stay, please notify us as early as possible. Extensions requested with less than 30 days’ notice are subject to availability.

To extend your current booking, please fill out the “Book An Extension” form available in our Contact Us page.

The minimum stay required varies by property. Most of our properties have a minimum stay of 30 nights or more.

You can check the minimum nights requirement listed on each property. Additionally, you can Contact Us, and our Reservation Team will help you find a property that matches your desired length of stay.

To book with Corporate Stays, you can click the “Book Now” button made available on all of our signature collection suites. You can Request a Quote by Contacting Us directly. Our Reservation Team will confirm availability and rates promptly.

PAYMENT

At Corporate Stays, we prioritize transparency and want to ensure you are fully aware of any extra charges. Before processing any payments, we will provide a comprehensive breakdown of all fees for your approval. Should you request additional services during your stay, we will notify you in advance, and charges will be applied to your card on file. Possible additional fees include:

  • Departure cleaning fee
  • Pet fee*
  • Parking*
  • Additional amenities requested (e.g., cots, cable TV)*
  • Destination Marketing Fees*
  • Fees for damages or smoking (if applicable)*

*Fees marked with an asterisk are subject to availability and may vary.

We accept the following payment methods:

  • Certified check (drawn on a Canadian bank)
  • Wire transfer
  • Credit card (MasterCard, VISA, or American Express)
  • PayPal
  • Interac e-transfer

For a secure and convenient payment option, you can use the Payment Link available on our website to pay by credit card.

For all new bookings, payment for the first month is required in full before check-in to confirm your reservation. For reservations longer than one month, payments will be billed on a 30-day cycle, with each subsequent payment due every 30 days from the original rental payment due date.

Please ensure payments are made within 3 days of the monthly due date to avoid disruptions. Please note that late payments will incur a 5% monthly fee.

YOU STAY WITH US!

To arrange in-stay housekeeping, please contact our Concierge Team through our Contact Us page.

For more information about our housekeeping services, please visit the Guest Service Shop.

Yes, each unit comes fully equipped with essential cookware, cutlery, a toaster, a kettle, and a coffee machine.

A welcome package includes toilet paper, towels, dishwasher soap, and detergent. Replenishments during your stay are available for an additional cost.

To order a restocking kit or find more information, please check the kitchen & bathroom restock bundle or Contact Us.

Your Wi-Fi password is provided in your check-in instructions and on the Wi-Fi frame near the TV.

If you experience ongoing connection issues, please Contact Us, and our Concierge Team will assist you.

If you experience issues with your Wi-Fi signal, you can try rebooting it. For further assistance, feel free to Contact Us and our Concierge Team will provide you with additional support.

If someone parks in your assigned space, please Contact Us to find an alternate parking option while we address the issue.

For parking requests and availability, you can also Contact Us and our Concierge Team will reach out and provide you with additional information.

If you encounter any issues with your apartment, please Contact Us and provide our Concierge Team with a description and photos of the problem. The team will arrange for the necessary repairs promptly.

Mailbox keys are provided upon arrival and should be made available inside your unit. If you did not receive a key, please Contact Us so we can provide one.

For details on mail and package handling, please check your building’s page on our website by Clicking Here. To avoid issues, refrain from shipping items before your arrival, as other guests may be occupying the suites.

Arrival instructions with details about your mailbox key will be emailed to you 24-48 hours before your arrival.

If you need early instructions or wish to arrange a meet-and-greet, please Contact Us and provide your estimated arrival time.

If you lose or misplace your keys, please Contact Us immediately to notify our Concierge Team and ensure security and deactivation.

Please note that charges apply for lost or unreturned keys.

To request an additional set of keys, Contact Us to notify our Concierge Team. Availability is subject to current stock.

Please note that charges apply for extra key sets.

The standard check-in time is 4:00 p.m.

Check-in instructions will be emailed to you 48 hours before your arrival. If you wish to request an early check-in, please Contact Us.

Please note that early check-ins before noon will incur a charge equivalent to the previous night’s room rate.

The standard check-in time at Corporate Stays is 4:00 p.m.

Check-in instructions will be emailed to you 48 hours before your arrival.

To request an early check-in, please Contact Us.

Please note that fees may apply. For check-ins before noon, the previous night’s room rate will be charged.

Check-out is at 11 a.m., and the suite must be vacant by this time.

To avoid additional fees, please complete the following:

  • Dispose of all food, garbage, and recyclables.
  • Load dirty dishes into the dishwasher and turn it on.
  • Ensure furniture is returned to its original location.
  • Inspect the suite before departure.

Please note that missing keys, fobs, garage remotes, or any damages may incur charges of up to $500.

If you need to check out early, please Contact Us to notify our Executive Concierge Team and receive detailed early check-out instructions.

Guests departing early must follow all standard departure procedures.

Check-out time is 11:00 a.m. Late check-out may be available based on availability, and fees apply.

Departures after 3:00 p.m. will be billed as an additional night. Additionally, luggage stored in the unit after check-out will incur a late departure fee.

To avoid additional charges, please inform our team of any late departure requests as soon as possible.

Although Corporate Stays offers pet-friendly options in the majority of the Canadian cities it operates in, pet policies vary from one building to another. Please ensure you select a pet-friendly building and unit for your stay by visiting your Building Page.

Please note that:

  • Pet fees depend on the duration of your stay and must be registered with Corporate Stays. For more details about the pet fees, visit the Guest Service Shop.
  • Service animals are exempt from pet fees, provided they have the appropriate documentation and registration.

For recommendations on pet-friendly options, please contact us directly.

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