GUEST SERVICES & HOUSEKEEPING
Our rental apartments feature smart TVs, allowing you to access your preferred streaming services effortlessly!
We also provide the option of IPTV services, offering a wide range of channels, including special events, delivered right to your doorstep for an additional fee. Click here to purchase it now!
Absolutely! At Corporate Stays, we offer a range of customizable cleaning services tailored to your needs:
- Basic Tidy Up Quick cleaning of the bathroom, floors, and garbage.
- Complete Cleaning: Thorough cleaning, including the kitchen, bathrooms, and linen change.
For more details about our cleaning options and inclusions, please visit our CS Shop!
Our dedicated Concierge Team is available 24/7 to assist with scheduling and accommodating any specific requests you may have, whether related to your children, pets, or business travels.
We provide two convenient services for terry and bed linens:
- Linen Terry Change: We replace and make your bedding and towels, collecting the used items.
- Linen or Terry Delivery: If you require additional sheets or fresh terry for extra guests, we will happily deliver them to your door!
To order additional linen and terry for your suite, please visit our CS Shop.
While Corporate Stays doesn’t offer laundry service directly, we collaborate with excellent local partners who handle pick-up, drop-off, and billing through your account.
Contact our Concierge Team for the best laundry service options available. You can also find information about the closest dry cleaner to each building on our property FAQ page.
Restocking kits, which include essential amenities like toilet paper, laundry and dishwasher pods, soaps, and shampoos, can be delivered directly to your unit for a nominal fee.
Please visit our website to order a restocking kit or find more information.
At Corporate Stays, we are delighted to offer additional beds and bedding options for your extra guests, including:
- Air Mattresses
- Cribs (available in select markets)
Please note that additional beds are subject to availability and are provided on a first-come, first-served basis. We recommend booking early to secure the required accommodations.
We strive to ensure the comfort of our youngest guests by offering a variety of additional rental items, including playpens and high chairs. These items will be conveniently delivered to your unit before your arrival.
If you require any other items for your little ones, please let us know in advance, and we will do our best to accommodate your request.
All our rental apartments are equipped with coffee makers to enjoy your favorite brews in the comfort of your temporary home.
For those seeking a more elevated coffee experience, we also offer Nespresso machine rentals and pod delivery services. Contact our Concierge or visit our CS Shop for further details or to place your order.
Absolutely! You can have visitors stay overnight as long as the maximum capacity is not exceeded. If their stay is prolonged, please inform our Concierge team to include them in the reservation for emergency purposes.
At Corporate Stays, our homes follow a standard occupancy policy to ensure safety and security. The number of permanent beds defines the maximum number of guests allowed per suite:
1-bedroom suites: Maximum occupancy of 3 persons.
2-bedroom suites: Maximum occupancy of 5 persons.
3-bedroom suites: Maximum occupancy of 7 persons.
Rental Reservations of less than 30 nights are non-refundable.
Length Of Stay: 30+ nights
Reservations canceled 30+ nights before arrival are fully refundable.
Reservations canceled within 30 nights of arrival will be subject to a one-month rent penalty.
Reservations over 30 nights – 1st 30 nights payment must be paid immediately to confirm the rental booking.
Subsequent months will be charged on a “month by month” basis.
Cancellations will be assessed a non-refundable administration fee of $50.00
A no-show is treated in the same way as a rental cancellation.
Certainly! Rates are based on the length of your stay and the season. For accurate quotes, kindly reach out to us at [email protected]. When contacting us, include:
- Contact information (name, email, and phone number)
- City or building requested
- Approximate dates and length of stay
- Budget (if possible)
- Any additional requirements (number of guests, pets, parking, etc.)
If you wish to extend your stay, please notify us as early as possible. Extensions with less than 30 days’ notice are subject to availability. Contact us at 800.213.6030 or email at [email protected] to extend your current booking.
The minimum length of stay varies depending on the building and market. Reach out to us for the best options that suit your travel needs.
At Corporate Stays, we believe in transparency and ensuring you completely understand any additional fees. Before charging any payment, we will provide a detailed breakdown of fees for your consent. If any other services are requested during your stay, we will inform you beforehand, and the payment will be charged to your card on file. Additional fees may include:
- Departure cleaning fee
- Pet fee*
- Additional amenities requested (cots, cable, etc.)*
- Destination Marketing Fees*
- Fees for damages or smoking (*if applicable)
- Certified check
- The bank draft is drawn on a Canadian bank
- Wire transfer
- Credit card (MasterCard, VISA, or AMEX)
You can easily make a secure payment by credit card through the Payment Link on our website.
To secure your reservation, the first month’s payment for all new reservations must be full before check-in. For reservations exceeding one month, charges will be applied on a 30-day basis, with monthly payments due in 30-day increments from the original rental payment due date.
Kindly pay within 3 days following the monthly due date to ensure a smooth process. Please be aware that late payments will incur a monthly fee of 5%.
YOU STAY WITH US!
Enjoy Smart TVs in all our units for seamless access to Netflix, YouTube, Crave, and more using your personal account. Remember to log off before departure.
Explore our IPTV box rentals offering access to over 500 channels worldwide in various languages. Check the list of channels and pricing options here.
Contact our concierge team at [email protected] with details and photos of any apartment issue, and we’ll organize the repairs.
Opt for Nespresso machine rentals (based on availability) and buy capsules. Reserve a machine on our Guest Services page.
Each unit comes fully equipped with essential cookware, cutlery, a toaster, a kettle, and a coffee machine.
A welcome package includes toilet paper, towels, dishwasher soap, and detergent. Replenishments during your stay are available at an additional cost.
Follow simple steps to reboot the Wifi Signal in case of issues. For further assistance, contact us at [email protected] or 800.213.6030.
If there are ongoing connection failures, reach out to our concierge team.
Mailbox keys are provided upon arrival. If you didn’t receive one, inform us to provide it.
Check your building page for mail and package specifics. Avoid shipping items before arrival, as other guests may occupy suites.
Notify our Concierge team immediately at [email protected] for lost or missing keys, ensuring security and deactivation.
Charges apply for lost or unreturned keys.
Check-out is at 11 am, and the suite must be vacant by now.
To avoid additional fees, ensure the following tasks are completed:
- Dispose of all food, garbage, and recyclables.
- Load dirty dishes into the dishwasher and turn it on.
- Ensure furniture is in its original location.
- Inspect your suite before departure, and remember that missing keys, fobs, garage remotes, or damages may incur up to $500 in charges.
Notify our Executive Concierge team at [email protected] for early check-out instructions.
Guests departing early must follow all departure instructions.
Check-out time is 11:00 am. Late check-out may be available based on availability. Fees apply for late check-out.
Departures after 3 PM will be billed as an additional night. Luggage stored in a unit is also billed as a late departure.
Inform our team of late departures to avoid late departure fees.
Contact our Executive Concierge team at [email protected] for additional key sets based on availability.
Charges apply for extra keys.
The standard check-in time is 4:00 pm.
Check-in instructions will be emailed 48 hours before arrival. Contact us for early check-in. Fees may apply.
Note that early check-ins before Noon will be charged the previous night’s room rate.
Pet policies vary by building. Ensure you choose a pet-friendly building and unit.
Pet fees vary based on your stay duration and must be registered with Corporate Stays.
Service animals are exempt from pet fees with appropriate documentation and registration.
Your wifi password is provided in your check-in instructions or the WIFI frame near the TV.
Contact our concierge team for ongoing connection issues.
Arrival instructions with the mailbox key details will be emailed 24-48 hours before arrival.
For early instructions, contact us. Provide your estimated arrival time for meet and greet arrangements.
Corporate Stays check-in time is 4:00 pm.
Check-in instructions will be emailed 48hrs before arrival.